Policies & Legal Information

World MS Day Sale

Sales end midnight 31 May, 2026 (AEDT). Discounts applies to all products, one-time purchase only, not subscriptions, and cannot be used in conjunction with any other offer or promotion.

Regardless of whether a campaign discount has been applied, a minimum of 5% of the order price (less tax and shipping) will be donated by Nuzest to MS Research.

As the donation is made by Nuzest, customers are not eligible to receive a tax receipt for the donation.

1. Pricing

All our prices are quoted in New Zealand dollars (NZD), including GST (Goods and Services Tax). Product prices are regularly updated when price changes are received from our suppliers.

2. Shipping info

Throughout New Zealand, we use CourierPost and Aramax to deliver our products. We want your parcel to get to you safely and quickly.

Depending on the time of day that you submit your order, we aim to have your order delivered to you within 1-2 working days. For South Island and rural deliveries, add an extra day to delivery times.

We charge a flat fee depending on where in New Zealand you live:

Auckland $6.00NZD

North Island $10.00NZD

South Island $15.00NZD

For all orders over $100 you will receive free shipping on us.

All our orders are delivered via Signature Required courier deliveries; this is why we recommend you give a shipping address where someone is expected to be during the working day. If no one is at the address when the courier calls, a calling card will be left and you will need to arrange a time with the courier for drop off, or you can collect it from the depot.

When you order with us, you can state instructions for the courier to leave the parcel somewhere on your property. However, please note that you do this at your own risk and there is no way to claim your goods should they not arrive or arrive in an unsuitable condition.

Standard delivery time frames are between 2-5 business days; in the event that an ordered item is not available, or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

International Shipping:

From the Nuzest.co.nz website, we do not ship outside of New Zealand. Nuzest sells goods worldwide via a global network of e-commerce sites. If you are shopping from outside New Zealand, please use the ‘Region selects’ link at the top right of this page or visit www.nuzest.com to find your nearest distributor.

3. Customer Service

Nuzest is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.

4. Refund Policy

Here at Nuzest, we stand behind our products.  We offer a 100% satisfaction guarantee.

Sometimes for various reasons that are out of our control you may receive goods that are damaged or faulty.

If you are not satisfied with any purchase, please get in touch. Email all order issues and photos to: info@nuzest.co.nz, with a photo and brief description with what the issue may be and we will exchange it, replace it, or refund you. Hold on to the goods until we can identity and rectify any issues.

5. Security Policy

When purchasing from Nuzest your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us at info@nuzest.co.nz.

6. Monthly Subscription

By purchasing a monthly subscription, you agree to an initial and recurring Monthly Subscription Fee at the then-current Monthly Subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your Subscription at any time, subject to the terms of our cancellation policy. First order on subscription is 20% off. All recurring orders thereafter are 20% off.

BILLING: Subscriptions Automatically Renew Until You Cancel

CANCELLATION: You can cancel your subscription via our website by logging in to your Nuzest account. When cancelling your subscription, you must do so before it renews to avoid the billing of the fees for the next Subscription period.