Policies & Legal Information

Introduction

Nuzest, operated by Nuzest New Zealand Limited, is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your data in compliance with the New Zealand Privacy Act 2020 and international best practices.

 

2. Information We Collect

We collect the following types of personal data:

• Contact information: name, email address, physical address, phone number
• Account details: username, password (encrypted)
• Purchase history: items purchased, date of purchase, payment method
• Device information: device type, operating system, browser type, screen resolution
• Network data: IP address, referring website, pages visited on our site
• Usage data: time spent on site, click patterns, preferences
• Customer service interactions: inquiries, feedback, support tickets
• Marketing preferences: subscription status, email open rates, click-through rates

We are committed to the principle of data minimisation and only collect information necessary for the purposes specified in this policy.

 

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send you our monthly newsletter and promotional offers (with your consent)
• Personalise your shopping experience and recommend products
• Improve our products, services, and website functionality
• Conduct market research and analytics
• Comply with legal obligations and enforce our terms of service
• Detect and prevent fraud or unauthorised access

Each use of data is limited to the purpose(s) for which it was collected.

 

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

• Fulfillment of contract (for purchases and account management)
• Legitimate interests (for improving our services and fraud prevention)
• Your consent (for marketing communications and certain types of data collection)
• Legal obligation (for compliance with New Zealand laws and regulations)

 

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Account information: retained until account deletion or after 2 years of inactivity
• Purchase history: retained for 7 years to comply with tax regulations
• Marketing data: retained until you unsubscribe or after 2 years of non-engagement

 

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access your personal information
• Correct any inaccuracies in your data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain data processing
• Withdraw consent for data processing based on consent
• Complain to the New Zealand Privacy Commissioner if you believe your privacy has been breached

To exercise these rights, please contact us using the information provided in Section 15.

 

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Employee training on data protection and privacy practices
• Access controls and authentication procedures
• Regular backups and disaster recovery planning

In the event of a data breach that risks harm to you, we will notify you and the Office of the Privacy Commissioner as required by the Privacy Act 2020.

 

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, maintain your shopping cart, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings. For more information, please refer to our separate Cookie Policy [link to Cookie Policy].

 

9. Third-Party Sharing

We do not sell, rent, or swap your personal details with third parties. However, we may share your information with:

• Service providers who assist in our operations (e.g., payment processors, shipping companies)
• Affiliated Nuzest companies for order fulfillment and customer support
• Legal and regulatory authorities when required by law

If you use a promotional code, we may share your name, email, and purchase information with the referrer associated with that code.

We maintain contracts with all third-party service providers to ensure they adhere to this privacy policy and applicable data protection laws.

 

10. International Data Transfers

Your data may be transferred to and processed in countries outside of New Zealand. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws, including:

• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules for transfers within the Nuzest group of companies
• Adequacy decisions for countries recognised by the European Commission as providing adequate protection

 

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

 

12. Automated Decision Making and Profiling

We may use automated decision-making processes for purposes such as fraud prevention and detection. We do not make automated decisions that would produce legal effects or similarly significant effects on you without human intervention.

 

13. Privacy by Design and Default

We are committed to implementing privacy by design principles in the development of our products and services. This includes conducting Data Protection Impact Assessments for new processing activities that are likely to result in a high risk to individuals' rights and freedoms.

 

14. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting a notice on our website and, where appropriate, sending you an email notification.

 

15. Contact Us

If you have any questions about this privacy policy, our data practices, or wish to exercise your rights, please contact our Privacy Officer at:

 

Phone: 09 448 2773
Email: info@nuzest.co.nz

Address:
51 Paul Matthews Road,
Rosedale, Auckland 0632

If you are not satisfied with our response, you have the right to lodge a complaint with the New Zealand Privacy Commissioner (www.privacy.org.nz).

 

16. Accountability

Our management team is responsible for ensuring compliance with this privacy policy and applicable data protection laws. We conduct regular privacy audits and staff training to maintain the highest standards of data protection.

Last updated: 28/08/2024